Townsend Agency
Shipping & Delivery
Policy

At Townsend Agency LLC, we are committed to providing a reliable, secure, and efficient shipping experience. Our goal is to ensure that every order is carefully prepared, packaged, and delivered with professionalism and care.

1. Order Processing
All orders are subject to product availability, payment verification, and processing requirements.

• Orders are processed in the order they are received.

• Processing times may vary depending on inventory availability, product customization, and order volume.

• Orders placed on weekends or federal holidays may be processed on the next business day.

• Customers will be notified of significant delays or fulfillment issues when applicable.

 

2. Shipping Methods & Delivery
Townsend Agency LLC utilizes established shipping and package delivery providers, which may include USPS, UPS, FedEx, and other authorized carriers.

Shipping methods and estimated delivery timeframes may vary based on the destination, package size, product availability, and selected shipping service.

 

Estimated delivery dates are not guaranteed. Actual delivery times are subject to carrier operations, weather conditions, and other circumstances beyond the Agency's control.

 

3. Shipping Costs
Shipping charges are calculated based on applicable factors, including:

• Shipping destination

• Package weight and dimensions

• Selected shipping method

• Carrier rates and applicable handling costs

Applicable shipping charges will be presented during checkout or otherwise communicated before order confirmation.

 

4. Packaging & Product Protection
All merchandise is packaged with reasonable care to help protect products during transportation. Specialized packaging may be utilized for fragile merchandise, electronics, watches, accessories, and other products requiring additional protection.

 

5. Shipment Tracking
When tracking is available, customers will receive shipment information following order dispatch.

We strongly encourage customers to monitor their tracking information and ensure that their shipping address is accurate and accessible.

 

6. Lost, Stolen, or Delayed Packages
Townsend Agency LLC is not responsible for shipping delays, lost merchandise, stolen packages, or delivery disruptions caused by third-party shipping providers or circumstances beyond our reasonable control. Once an order has been transferred to the designated shipping carrier, delivery is subject to the carrier's transportation and handling procedures.

Customers experiencing delivery issues should contact the shipping provider using the tracking information supplied. Townsend Agency LLC may provide reasonable assistance with shipment inquiries when possible. Nothing in this section limits any rights or remedies provided under applicable consumer protection laws.

 

7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. Townsend Agency LLC is not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping addresses supplied by customers. Additional shipping charges may apply when an order must be redirected or reshipped due to inaccurate information.

 

8. Custom & Branded Merchandise
Certain Townsend Agency merchandise may be manufactured, personalized, or branded specifically for an individual order. Such products may require additional processing or production time before shipment. Customers will be informed of applicable production timelines when available.
 

9. Restricted Products & Shipping Limitations
Certain products, including knives and specialized equipment, may be subject to shipping restrictions, carrier limitations, or applicable federal, state, and local laws.

Townsend Agency LLC reserves the right to cancel or decline shipments that cannot legally or safely be fulfilled. Any payment collected for an unfulfilled order will be refunded in accordance with applicable law.

 

10. Returns & Refunds
Customers seeking to return merchandise should refer to our Return & Refund Policy.

Return Address:
Townsend Agency LLC
Attn: Returns & Refunds Department
11166 Fairfax Blvd, Suite 500
Fairfax, VA 22030

Customers are encouraged to use tracked shipping services for returned merchandise.

 

11. Customer Support
For questions regarding shipping, order fulfillment, tracking, or delivery concerns, please contact Townsend Agency LLC through our official website.

Website: www.townsendagency.net