Townsend Agency
Returns & Refund
Policy

At Townsend Agency LLC, we are committed to providing quality products and ensuring customer satisfaction. If you are dissatisfied with your purchase, we offer a straightforward return and refund process.

1. Returns
Customers may return purchased merchandise to Townsend Agency Headquarters for a refund. All returned items must be accompanied by the customer's full name and sufficient purchase information to identify the original transaction.

Return Address:
Townsend Agency LLC
Attn: Returns & Refunds Department
11166 Fairfax Blvd, Suite 500
Fairfax, VA 22030
 

2. Refund Processing
Upon receiving the returned merchandise and verifying the customer's purchase information, Townsend Agency LLC will process the applicable refund within fifteen (15) calendar days of the item's receipt at Agency Headquarters.

Refunds will generally be issued to the original payment method used at the time of purchase. Financial institutions or payment processors may require additional time for funds to appear in the customer's account.

3. Shipping & Return Responsibility
Customers are responsible for arranging the shipment of returned merchandise to Agency Headquarters.

Townsend Agency LLC is not responsible for merchandise that is lost, stolen, damaged, misdirected, or delayed during shipping, transit, or third-party package handling before delivery to Agency Headquarters.

We strongly recommend that all customers use a shipping service that provides tracking information and delivery confirmation.

Tracking helps ensure a smoother, faster, and more efficient return and refund process.

4. Return Verification
To facilitate timely processing, customers should include:

• Full customer name

• Order number or proof of purchase

• Contact information

• Item(s) being returned

• Reason for return, if applicable

Refund processing begins once the returned merchandise has been received and the purchase can be verified.

5. Questions & Customer Support
For questions regarding returns, refunds, or merchandise purchased through Townsend Agency LLC, please contact our Agency through our official website:

Website: www.townsendagency.net

6. Additional Terms
Townsend Agency LLC reserves the right to review returned merchandise and verify purchase information to prevent fraudulent returns. Nothing in this policy limits any non-waivable rights or remedies available to customers under applicable law.